Return Policy
RETURNS
Please Return within 10 days of your purchase or right away if there is a problem or if an item is defective. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Some products are exempt from being returned, at this time Special Orders and Perishable goods such as food are not eligible to be returned.
To complete your return
We require a return merchandise authorization (RMA). It is our way of verifying our returns in advance so we will know way course of action needed to be taken. Please do not send back Items not in original package or with missing parts unless it is due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 days.
Late or missing refunds
If you haven’t received a refund after we informed you that we have processed your refund, check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please Contact Us
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@ndwholeale.com and send your item to: P.O. Box 76903, Atlanta, GA, 30358, United States.
Return Shipping
To return a product, you should mail your product to: P.O. Box 76903, Atlanta, GA, 30358, United States. If you are using UPS, FedEx, or DHL Please call us to make sure you have our Warehouse Address. UPS and FedEx do not deliver to Post Boxes
You will be responsible for paying for your return shipping costs. When you receive a refund the cost of return shipping will be added to your refund if it was our error.
If you are shipping items over 100 dollars please get insurance comparable to the items being returned just in case it is lost or damaged by carrier. Please always use a trackable shipping service that you can purchasing shipping insurance from. We cannot guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach vary. If you have any problems with your returns be don't hesitate to give customer service a call.
Product Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.